Bungling IT, Part 2

This is the second part of the video I embedded from YouTube yesterday. While I am interested in the part about IT as it hits close to home, even for someone on the “old-ward” slide from full time IT, I’m even more interested in the policies and pressures on business that tend to make consolidation successful.

In addition, why is it that relatively unsuccessful CEOs in the sense of providing service to customers can be quite successful at bringing in profits? What enables this?

Or, to put it another way, why do we put up with it?