10 More Tools for Twitter
. . . from a more serious perspective, from Jason Hiner.
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Too Much Time on their Hands
… or something. Scientists are thinking about galactic communications using Cepheid variable stars.
Bad Customer Service Example
From a Rocky Mountain Chocolate Factory franchise, according to The Consumerist. I bring this up to point out that a minimum level of common sense is required for good customer service. If you think you have enough rules to cover it, think again. Also see here and here on customer service. (HT: Pursuing Holiness.)
The Humor of Customer Support – Seriously!
TechRepublic has been running some of the humor of customer support, most of which has to do with clueless users and how funny some of their responses are. I am acquainted with this kind of humor and occasionally pass some of it on myself. I also know some stories of really dumb tech support guys,…
Flaws of Facebook or Flaws of People?
I subscribe to Inside Higher Ed’s RSS feed, which delivered notice of an article by Alex Golub titled The Flaws of Facebook. Now while I’m going to react negatively to a portion of his work, there are some valid issues he’s addressing. If you’re a professor who might need to place more than one level…
Twitter Logon Problem – Continuous Over Capacity
For several days I had a problem logging into my Twitter account. I wondered at first whether I had been banned for some reason, but I couldn’t think of any reason for that. Then I checked that I could see my profile when not logged in, so all was well there. Unfortunately, as soon as…
Sometimes You Just Can’t Win
I’ve often watched John Webb (my stepson) pitch a very good game only to lose either because the other team’s pitcher was also pitching a good game or because the bats on his team just didn’t come to life. Well, it happens to the best of them. The Angels lost yesterday, 1-0, despite pitching 8…