Too Nice in the Workplace?
Some thoughts from the Career Management Blog.
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TechRepublic has an excellent video, and a text article. I have been slow in moving toward Vista, but I now have a few installations to deal with. The basis of this video and article is that often one wants to have extra backups of certain critical files. I do this because quite frequently I want…
What Not to Do to Tech Support
Over on TechRepublic, Jody Gilbert has a post 10 signs that you aren’t cut out to be a support tech. I’d like to affirm those ten things and suggest ten things that you should not do to your support tech. (Yep, two entries in a row inspired by TechRepublic. I’ve been enjoying their site.) As…
Funny Bill Gates E-Mail
I know this is old, and some people are complaining about mentioning it, but it seems to me that there’s enough hardship in using Windows to make it relevant. It’s a complaint e-mail from Bill Gates to folks at Microsoft from 2003. (HT: evangelical outpost and boingboing.)
No More Humans!
I think the scenario pictured in this article from MSNBC.com Red Tape Chronicles is at least partially a picture of the future. I’m sure early attempts at remote customer service will be problematic. Some of the comments to that post reflect the reality that people want, well, what they want. What many of us want…
10 More Tools for Twitter
. . . from a more serious perspective, from Jason Hiner.
Bad E-Mail Habits
This download from TechRepublic, 10 e-mail habits that waste time and cause problems is well worth reading. These tips could help you (and me!) avoid some problems with e-mail communication.