Too Nice in the Workplace?
Some thoughts from the Career Management Blog.
Some thoughts from the Career Management Blog.
Over on TechRepublic, Jody Gilbert has a post 10 signs that you aren’t cut out to be a support tech. I’d like to affirm those ten things and suggest ten things that you should not do to your support tech. (Yep, two entries in a row inspired by TechRepublic. I’ve been enjoying their site.) As…
I was thinking about faxes yesterday because someone asked me for my fax number. Now the fact is that I removed my fax line around nine months ago, and that it had been used for nothing but receiving junk faxes for a couple of years before that. All my vendors and customers take purchase orders,…
From a Rocky Mountain Chocolate Factory franchise, according to The Consumerist. I bring this up to point out that a minimum level of common sense is required for good customer service. If you think you have enough rules to cover it, think again. Also see here and here on customer service. (HT: Pursuing Holiness.)
There are a number of things I like about the Obama administration, largely in foreign policy and to a lesser extent in terms of civil liberties. But there is one area where I disapprove totally. I think a company that fails should be permitted to fail. The only cushion provided should be the bankruptcy laws,…
With the exception of a few additions, this is a transcript of my podcast today on the Energion.com Podcast. Around a year ago I started to re-evaluate my business. I have been in business now for over 10 years, but the business has never run as I felt it should. My wife and I sat…
To maintain information you need to regularly remind yourself and your employees to be attentive in their use of tools. We learn to follow certain safety rules with power tools, but often we forget to be similarly attentive with the devices that store and (hopefully) protect our information Some (but by no means all) things…
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