Some thoughts from the Career Management Blog.
There are a number of things I like about the Obama administration, largely in foreign policy and to a lesser extent in terms of civil liberties. But there is one area where I disapprove totally. I think a company that fails should be permitted to fail. The only cushion provided should be the bankruptcy laws,…
From a Rocky Mountain Chocolate Factory franchise, according to The Consumerist. I bring this up to point out that a minimum level of common sense is required for good customer service. If you think you have enough rules to cover it, think again. Also see here and here on customer service. (HT: Pursuing Holiness.)
I’ve discovered that going full tilt while I’m under the weather tends to increase rather than decrease my lost time, so here I am in my living room easy chair, hoping what I think is a minor illness will go away quickly. Problem is, I can’t shut off my brain, so enter my Samsung Galaxy…
If you’re not subscribed to various useful blogs on TechRepublic, you should be. I get a great deal of information from that source. For those who may not be subscribed, or who haven’t seen it yet, let me recommend Video: Three ways you might be breaking the law with your computer (there’s also a text…
4 misconceptions about ethics and bias in AI (opensource.com) is well worth reading, whether your designing AI or thinking about its use in society.
There’s a good post on the Help Desk at TechRepublic on support requests one should turn down. Since I provide support generally on an annual basis, this is something I have already learned. I have also learned that simply having the specifics in writing doesn’t make people happy. When you receive a support call, what…
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