Some details here.
I think the scenario pictured in this article from MSNBC.com Red Tape Chronicles is at least partially a picture of the future. I’m sure early attempts at remote customer service will be problematic. Some of the comments to that post reflect the reality that people want, well, what they want. What many of us want…
From news.com.au Business. But do I have to start now?
Over on TechRepublic, Jody Gilbert has a post 10 signs that you aren’t cut out to be a support tech. I’d like to affirm those ten things and suggest ten things that you should not do to your support tech. (Yep, two entries in a row inspired by TechRepublic. I’ve been enjoying their site.) As…
My parents taught me when I was very young that if something looked too good to be true, it probably wasn’t. That kind of good sense applies to detecting scams. The question to ask when you are offered a program that is supposed to make you lots of money with very little work is this:…
I’ve discovered that going full tilt while I’m under the weather tends to increase rather than decrease my lost time, so here I am in my living room easy chair, hoping what I think is a minor illness will go away quickly. Problem is, I can’t shut off my brain, so enter my Samsung Galaxy…
I was reading this article from TechRepublic today and at first I thought it had little to do with me, because I manage such small networks. But it wasn’t many paragraphs until it was ringing too true to me to ignore. It matches my experience. Now the largest network I manage has 12 pieces of…