Full Screen Braille
Gizmag describes the new technology, making it possible for blind computer users to make much, much better use of computers.
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Read this and Think PREVENTION
TechRepublic has a good article on dealing with vendors who refuse to talk with consultants. I haven’t actually had any vendors refuse to talk to me, but I have had customers who have been bitten by making a bad call with a vendor. Here’s my strong advice: If you have a consultant or computer support…
Link: The Mother of Computing
From the SmarterMSP blog: Grace Murray Hopper, the “Mother of Computing” SmarterMSP is maintained by BarracudaMSP. I use their Managed Workplace software as the core of my IT business, and some of their security software and services as well.
What Not to Do to Tech Support
Over on TechRepublic, Jody Gilbert has a post 10 signs that you aren’t cut out to be a support tech. I’d like to affirm those ten things and suggest ten things that you should not do to your support tech. (Yep, two entries in a row inspired by TechRepublic. I’ve been enjoying their site.) As…
Test Edge Animate
This post is solely for the purpose of testing how to embed an Adobe Edge Animate file using the WP OAM Renderer plugin. (The sale is real, however, and available at Energion Direct.) [oam id=”798″]
Starting Miniposts
This is the place for links, and the first one, quite properly, is to the Miniposts plugin itself.
Customer Support – Complaining and Paying
Since I run a part-time business that is essentially customer support, I’m always interested in the quality and methods used to deliver it. For me, this is very personal. I am either on a contract or a by-call basis for small businesses that are not large enough to have their own IT deparment, but are…