Full Screen Braille
Gizmag describes the new technology, making it possible for blind computer users to make much, much better use of computers.
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Customer Support – Complaining and Paying
Since I run a part-time business that is essentially customer support, I’m always interested in the quality and methods used to deliver it. For me, this is very personal. I am either on a contract or a by-call basis for small businesses that are not large enough to have their own IT deparment, but are…
You Get What You Pay For
Check out this story. Of course your mileage may vary. I’ve heard good and bad stories about almost every vendor. Caveat Emptor!
Can You Make a Living on eBay?
This relates the two halves of my business life, my publishing company, Energion Publications, and this company, Neufeld Computer Services. A year or so ago someone approached me wondering if he could get a good discount on some of our books so that he could then sell them on eBay. He was a friend, looking…
Delicious for Bookmarking
With a tip of the hat to TechRepublic, let me suggest Delicious to you for bookmarking. Why not just use browser bookmarks? The root cause, for me, is gas prices. Huh? What do gas prices have to do with it? I’m glad you asked. You see, I’ve had to get smarter on my travel distances…
Amazon Eating the World?
There’s an interesting article in Bloomsberg BusinessWeek titled Amazon, the Company that Ate the World. The title may seem just a bit over the top, but the content is interesting. I enjoyed the commentary on Amazon.com‘s business strategy. I admit to some concern as companies like Apple and now even Google try to lock up…
What Not to Do to Tech Support
Over on TechRepublic, Jody Gilbert has a post 10 signs that you aren’t cut out to be a support tech. I’d like to affirm those ten things and suggest ten things that you should not do to your support tech. (Yep, two entries in a row inspired by TechRepublic. I’ve been enjoying their site.) As…