Full Screen Braille
Gizmag describes the new technology, making it possible for blind computer users to make much, much better use of computers.
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Postie Hack with MiniPosts
OK, here’s what all this testing has been about. On those of my blogs that use MiniPosts, any post received via Postie will not appear on the main index page. If I edit the post and save it again, they do appear. The reason for this bizarre behavior is that somehow posts via Postie are…
The Humor of Customer Support – Seriously!
TechRepublic has been running some of the humor of customer support, most of which has to do with clueless users and how funny some of their responses are. I am acquainted with this kind of humor and occasionally pass some of it on myself. I also know some stories of really dumb tech support guys,…
Open Source Software for Kids
From opensource.com, 15 books for kids who (you want to) love Linux and open source, Plus, three books for babies. Its’a good list. I’ve added some of these books to my Open Source Software page.
What Not to Do to Tech Support
Over on TechRepublic, Jody Gilbert has a post 10 signs that you aren’t cut out to be a support tech. I’d like to affirm those ten things and suggest ten things that you should not do to your support tech. (Yep, two entries in a row inspired by TechRepublic. I’ve been enjoying their site.) As…
Four Trends in PCs
I’m usually not too impressed with predictions of future changes, but these look well thought out. I’ve been telling my customers that more and more work will move to laptops and smaller devices and that installing wired networks may soon be a thing of the past. It looks like this is likely to happen.
IT Ethics from TechRepublic
I thought this video from Jason Hiner of video from TechRepublic would apply only to large offices, but I found that all of the considerations have come up in one form or another in my small office work. Worth watching.