aBook and the Medieval Help Desk
… from Dr. Platypus.
… from Dr. Platypus.
Tech Support Flow Chart!
As the owner of a Palm Pixi, which I’ll admit I only own because Sprint brought the price down to $0, I’m glad to see that HP has big plans for webOS.
. . . from a more serious perspective, from Jason Hiner.
I’ve heard a read a bit about this, and decided to look at it a bit more. You’ll the the Amazon.com link to the left. The difference in price/performance between laptops, tablets, and desktops continues to shrink. You can get excellent performance in a laptop. What I’m telling my clients these days is to give…
This was just a funny experience I had diagnosing a client’s network problem over the phone. Fortunately I had a young man on the other end of the line who reported accurately. (For those who receive customer service, one of the largest problems for the service tech is getting an accurate picture of where you…
I enjoyed reading a short article on the history of Computer Bulletin Board Systems (later just BBS) on ZDNet, not because I was there at the start (in 1978 I was learning how to work with a programmable calculator), but because it ended up at Fidonet. Starting in 1985 I operated a Fidonet BBS in…
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