This was just a funny experience I had diagnosing a client’s network problem over the phone. Fortunately I had a young man on the other end of the line who reported accurately. (For those who receive customer service, one of the largest problems for the service tech is getting an accurate picture of where you…
From a Rocky Mountain Chocolate Factory franchise, according to The Consumerist. I bring this up to point out that a minimum level of common sense is required for good customer service. If you think you have enough rules to cover it, think again. Also see here and here on customer service. (HT: Pursuing Holiness.)
Update: It obviously worked. Simple Tags was the only plugin to complain so far. WordPress has gone to 2.6 beta, and I’m trying it here. Despite the dangers of beta software, I usually go ahead and work with it. Please have patience during the upgrade process.
I just converted a database for UTF8 using the UTF8 Database Converter. It provides dire warnings about using it for versions after 2.2, but having made a complete backup, I decided to try it anyhow. It worked beautifully. The database I converted was for my wife’s blog, Jody Along the Path. Now if I could…
In honor of John Webb pitching for the Pensacola Pelicans, I’m featuring a picture of a game going on at the Pelican Park here in Pensacola. I’ll have to fix the text color.
I just reluctantly switched to cellular service only. I did so reluctantly, even though we were receiving less and less calls on the landline phone. Essentially all it was doing was eating away money. I’m also learning to keep all my tasks listed, my calendar updated, my contacts annotated, and generally my whole life organized…
Since I run a part-time business that is essentially customer support, I’m always interested in the quality and methods used to deliver it. For me, this is very personal. I am either on a contract or a by-call basis for small businesses that are not large enough to have their own IT deparment, but are…
Even though it links to a competitor (not really, I only do some SEO for existing network management clients), this post is worth reading (HT: Moderate Christian Blogroll). I would note one thing that my customers tend to miss–SEO that is both good quality and ethical centers around having relevant, engaging content. If you don’t…
If clicking on a link in e-mail in Evolution (Ubuntu Hardy Heron, 8.04) doesn’t open Firefox or a new Firefox tab, check that Firefox is the preferred application (System->Preferences->Preferred Applications). Mine listed a path to Firefox, but it was wrong. (There’s a forum discussion thread here.)
Please note the new telephone number for both Energion Publications and Neufeld Computer Services. It is now 850-525-3916. If you are a current customer who has my cell phone number, that is unchanged. This change is only for the office phone.
(Note: Page author Henry Neufeld is compensated for sales made through links on this page.)