There’s a good post on the Help Desk at TechRepublic on support requests one should turn down. Since I provide support generally on an annual basis, this is something I have already learned. I have also learned that simply having the specifics in writing doesn’t make people happy. When you receive a support call, what…
I’ve often watched John Webb (my stepson) pitch a very good game only to lose either because the other team’s pitcher was also pitching a good game or because the bats on his team just didn’t come to life. Well, it happens to the best of them. The Angels lost yesterday, 1-0, despite pitching 8…
The smartphone wars may be heating up, with lots of wonderful new entrants, but I still like my Palm Centro, and don’t use all its capabilities.
I found a new service today via my WebProNews e-mail called Twellow.com. What Twellow.com does is let you easily find people that you might want to follow. It is, as it’s name suggests, a sort of yellow pages for Twitter. For example, it was able to connect me with Teh Ceiling Cat, and who wouldn’t…
This was just a funny experience I had diagnosing a client’s network problem over the phone. Fortunately I had a young man on the other end of the line who reported accurately. (For those who receive customer service, one of the largest problems for the service tech is getting an accurate picture of where you…
From a Rocky Mountain Chocolate Factory franchise, according to The Consumerist. I bring this up to point out that a minimum level of common sense is required for good customer service. If you think you have enough rules to cover it, think again. Also see here and here on customer service. (HT: Pursuing Holiness.)
Update: It obviously worked. Simple Tags was the only plugin to complain so far. WordPress has gone to 2.6 beta, and I’m trying it here. Despite the dangers of beta software, I usually go ahead and work with it. Please have patience during the upgrade process.
I just converted a database for UTF8 using the UTF8 Database Converter. It provides dire warnings about using it for versions after 2.2, but having made a complete backup, I decided to try it anyhow. It worked beautifully. The database I converted was for my wife’s blog, Jody Along the Path. Now if I could…
In honor of John Webb pitching for the Pensacola Pelicans, I’m featuring a picture of a game going on at the Pelican Park here in Pensacola. I’ll have to fix the text color.
I just reluctantly switched to cellular service only. I did so reluctantly, even though we were receiving less and less calls on the landline phone. Essentially all it was doing was eating away money. I’m also learning to keep all my tasks listed, my calendar updated, my contacts annotated, and generally my whole life organized…