Bad E-Mail Habits

ByHenry Neufeld January 2, 2008

This download from TechRepublic, 10 e-mail habits that waste time and cause problems is well worth reading. These tips could help you (and me!) avoid some problems with e-mail communication.

Workplace Thoughts

Getting Ideas via Twitter
ByHenry Neufeld May 25, 2008

I’ve become much more appreciative of Twitter as time goes on (my profile is here) as time goes on. At first it seemed like a waste of time, but I decided to try it. In looking around for folks who were using Twitter in a serious way. I think there should be a simple social…

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Workplace Thoughts

Five Mistakes Managers Make
ByHenry Neufeld May 15, 2009

… from Toni Bowers at TechRepublic.

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Energion.com | Information Management | Workplace Thoughts

What I Can’t Support
ByHenry Neufeld June 30, 2008

There’s a good post on the Help Desk at TechRepublic on support requests one should turn down. Since I provide support generally on an annual basis, this is something I have already learned. I have also learned that simply having the specifics in writing doesn’t make people happy. When you receive a support call, what…

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Cell Phones | Workplace Thoughts

Sick Day with Dex
ByHenry Neufeld February 11, 2019February 11, 2019

I’ve discovered that going full tilt while I’m under the weather tends to increase rather than decrease my lost time, so here I am in my living room easy chair, hoping what I think is a minor illness will go away quickly. Problem is, I can’t shut off my brain, so enter my Samsung Galaxy…

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Information Management | Workplace Thoughts

What Not to Do to Tech Support
ByHenry Neufeld August 29, 2007

Over on TechRepublic, Jody Gilbert has a post 10 signs that you aren’t cut out to be a support tech. I’d like to affirm those ten things and suggest ten things that you should not do to your support tech. (Yep, two entries in a row inspired by TechRepublic. I’ve been enjoying their site.) As…

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Workplace Thoughts

Bad Customer Service Example
ByHenry Neufeld June 25, 2008

From a Rocky Mountain Chocolate Factory franchise, according to The Consumerist. I bring this up to point out that a minimum level of common sense is required for good customer service. If you think you have enough rules to cover it, think again. Also see here and here on customer service. (HT: Pursuing Holiness.)

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