gizmag: Top ten technologies that will change the world
And the list is here. They all sound reasonably revolutionary, but at the rate things are changing, how long will it take to change the list?
And the list is here. They all sound reasonably revolutionary, but at the rate things are changing, how long will it take to change the list?
TechRepublic has been running some of the humor of customer support, most of which has to do with clueless users and how funny some of their responses are. I am acquainted with this kind of humor and occasionally pass some of it on myself. I also know some stories of really dumb tech support guys,…
There’s a good post on the Help Desk at TechRepublic on support requests one should turn down. Since I provide support generally on an annual basis, this is something I have already learned. I have also learned that simply having the specifics in writing doesn’t make people happy. When you receive a support call, what…
I’ve become much more appreciative of Twitter as time goes on (my profile is here) as time goes on. At first it seemed like a waste of time, but I decided to try it. In looking around for folks who were using Twitter in a serious way. I think there should be a simple social…
From a Rocky Mountain Chocolate Factory franchise, according to The Consumerist. I bring this up to point out that a minimum level of common sense is required for good customer service. If you think you have enough rules to cover it, think again. Also see here and here on customer service. (HT: Pursuing Holiness.)
I find people’s reaction to various technological tools somewhat baffling. If your child is about to use a hammer, you’ll likely give her some pointers. There’s a learning curve. If it’s a power tool, the instruction may be more careful. When the tool is technological, we tend to fear it and decline to spend the time actually learning to use it.
Over on TechRepublic, Jody Gilbert has a post 10 signs that you aren’t cut out to be a support tech. I’d like to affirm those ten things and suggest ten things that you should not do to your support tech. (Yep, two entries in a row inspired by TechRepublic. I’ve been enjoying their site.) As…
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