IT Ethics from TechRepublic
I thought this video from Jason Hiner of video from TechRepublic would apply only to large offices, but I found that all of the considerations have come up in one form or another in my small office work. Worth watching.
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Customer Support – Complaining and Paying
Since I run a part-time business that is essentially customer support, I’m always interested in the quality and methods used to deliver it. For me, this is very personal. I am either on a contract or a by-call basis for small businesses that are not large enough to have their own IT deparment, but are…
Keeping it Legal on your Computers
If you’re not subscribed to various useful blogs on TechRepublic, you should be. I get a great deal of information from that source. For those who may not be subscribed, or who haven’t seen it yet, let me recommend Video: Three ways you might be breaking the law with your computer (there’s also a text…
Toward Secure Data
I was reading this article from TechRepublic today and at first I thought it had little to do with me, because I manage such small networks. But it wasn’t many paragraphs until it was ringing too true to me to ignore. It matches my experience. Now the largest network I manage has 12 pieces of…
Search Engine Optimization Link
Even though it links to a competitor (not really, I only do some SEO for existing network management clients), this post is worth reading (HT: Moderate Christian Blogroll). I would note one thing that my customers tend to miss–SEO that is both good quality and ethical centers around having relevant, engaging content. If you don’t…
The Humor of Customer Support – Seriously!
TechRepublic has been running some of the humor of customer support, most of which has to do with clueless users and how funny some of their responses are. I am acquainted with this kind of humor and occasionally pass some of it on myself. I also know some stories of really dumb tech support guys,…
Internet Security – A View from North of the Border
Cory Doctorow is a very well known science fiction writer, journalist, and a commentator on technology and social issues. He is interviewed in about the first 15 minutes of the Canadian (CBC) program Spark 170. I think what he’s saying is both prescient and very important. It would be worthwhile for American readers to listen…