From news.com.au Business. But do I have to start now?
If you are not making use of telecommuting possibilities for yourself or your employees, you may be missing out on an opportunity to save a some gas money. You could also miss out on savings on utilities and on employee time. One critical thing you will have to do is figure out just what your…
I think the scenario pictured in this article from MSNBC.com Red Tape Chronicles is at least partially a picture of the future. I’m sure early attempts at remote customer service will be problematic. Some of the comments to that post reflect the reality that people want, well, what they want. What many of us want…
McKain, Scott. The Collapse of Distinction. Nashville: Thomas Nelson, 2009. I am not generally a fan of motivational books, and that is what I expected that this book would be when I picked it up–a lot of cheerleading and motivational speaking without that much practical advice. I already know I need a good attitude to…
From a Rocky Mountain Chocolate Factory franchise, according to The Consumerist. I bring this up to point out that a minimum level of common sense is required for good customer service. If you think you have enough rules to cover it, think again. Also see here and here on customer service. (HT: Pursuing Holiness.)
This is the second part of the video I embedded from YouTube yesterday. While I am interested in the part about IT as it hits close to home, even for someone on the “old-ward” slide from full time IT, I’m even more interested in the policies and pressures on business that tend to make consolidation…
. . . from a more serious perspective, from Jason Hiner.
(Note: Page author Henry Neufeld is compensated for sales made through links on this page.)