From news.com.au Business. But do I have to start now?
I know this is old, and some people are complaining about mentioning it, but it seems to me that there’s enough hardship in using Windows to make it relevant. It’s a complaint e-mail from Bill Gates to folks at Microsoft from 2003. (HT: evangelical outpost and boingboing.)
… or something. The actual headline was How Narcissistic Leaders Squash Collaboration. My question is this: Did we need a study to tell us this? The results are worth reading, and if you’re choosing someone for a leadership role, they’re worth heeding. Despite all of this, overconfident leaders are also often the people who get…
From a Rocky Mountain Chocolate Factory franchise, according to The Consumerist. I bring this up to point out that a minimum level of common sense is required for good customer service. If you think you have enough rules to cover it, think again. Also see here and here on customer service. (HT: Pursuing Holiness.)
I’m a strong advocate of thinking long term when trying to solve problems in government, not to mention business and personal activities. Very often problems result from not thinking long term enough. This reminds me of the time way back in prehistory (1992, to be precise) when I was a Computer Specialist at Radio Shack….
If you’re not subscribed to various useful blogs on TechRepublic, you should be. I get a great deal of information from that source. For those who may not be subscribed, or who haven’t seen it yet, let me recommend Video: Three ways you might be breaking the law with your computer (there’s also a text…
I think the scenario pictured in this article from MSNBC.com Red Tape Chronicles is at least partially a picture of the future. I’m sure early attempts at remote customer service will be problematic. Some of the comments to that post reflect the reality that people want, well, what they want. What many of us want…