Five Mistakes Managers Make
… from Toni Bowers at TechRepublic.
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Foresight and Solving Technological Problems
I’m a strong advocate of thinking long term when trying to solve problems in government, not to mention business and personal activities. Very often problems result from not thinking long term enough. This reminds me of the time way back in prehistory (1992, to be precise) when I was a Computer Specialist at Radio Shack….
Bad Customer Service Example
From a Rocky Mountain Chocolate Factory franchise, according to The Consumerist. I bring this up to point out that a minimum level of common sense is required for good customer service. If you think you have enough rules to cover it, think again. Also see here and here on customer service. (HT: Pursuing Holiness.)
What Not to Do to Tech Support
Over on TechRepublic, Jody Gilbert has a post 10 signs that you aren’t cut out to be a support tech. I’d like to affirm those ten things and suggest ten things that you should not do to your support tech. (Yep, two entries in a row inspired by TechRepublic. I’ve been enjoying their site.) As…
Book: Collapse of Distinction
McKain, Scott. The Collapse of Distinction. Nashville: Thomas Nelson, 2009. I am not generally a fan of motivational books, and that is what I expected that this book would be when I picked it up–a lot of cheerleading and motivational speaking without that much practical advice. I already know I need a good attitude to…
Self-Employment Tax Danger Signs
I’ve derived some or all of my income from self-employment almost all of the last 20 years. I’ve gotten pretty good at estimating what I will make, and I can come close to my self-employment tax for the year in my head. But I’m not going to give you advice specifically about self-employment tax. Except…
What I Can’t Support
There’s a good post on the Help Desk at TechRepublic on support requests one should turn down. Since I provide support generally on an annual basis, this is something I have already learned. I have also learned that simply having the specifics in writing doesn’t make people happy. When you receive a support call, what…