Some details here.
[Note to readers–this is not about programming. This is about e-mail management for those who are a bit shaky with the computer.] There’s an interesting article in the Washington Post about e-mail, and the way it’s getting the better of many people. As a disorganized person who has trouble with correspondence in any case, I…
Boulders 2 Bits provides a link to Media Convert, which has a huge selection of document conversions you can perform online. I haven’t worked with it yet, but it’s definitely in my bookmarks.
“Turned” nasty? I think hacking is nasty in general. It has been hard to change people’s attitudes toward hackers and copyright violators, because the damage is generally not physical. But the fact is that hackers and spammers cost businesses money. These activities are not some sort of harmless joke–they do damage. Anyone who works in…
From a Rocky Mountain Chocolate Factory franchise, according to The Consumerist. I bring this up to point out that a minimum level of common sense is required for good customer service. If you think you have enough rules to cover it, think again. Also see here and here on customer service. (HT: Pursuing Holiness.)
I think the scenario pictured in this article from MSNBC.com Red Tape Chronicles is at least partially a picture of the future. I’m sure early attempts at remote customer service will be problematic. Some of the comments to that post reflect the reality that people want, well, what they want. What many of us want…
This is the second part of the video I embedded from YouTube yesterday. While I am interested in the part about IT as it hits close to home, even for someone on the “old-ward” slide from full time IT, I’m even more interested in the policies and pressures on business that tend to make consolidation…
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