Some details here.
There’s a good post on the Help Desk at TechRepublic on support requests one should turn down. Since I provide support generally on an annual basis, this is something I have already learned. I have also learned that simply having the specifics in writing doesn’t make people happy. When you receive a support call, what…
Since I run a part-time business that is essentially customer support, I’m always interested in the quality and methods used to deliver it. For me, this is very personal. I am either on a contract or a by-call basis for small businesses that are not large enough to have their own IT deparment, but are…
McKain, Scott. The Collapse of Distinction. Nashville: Thomas Nelson, 2009. I am not generally a fan of motivational books, and that is what I expected that this book would be when I picked it up–a lot of cheerleading and motivational speaking without that much practical advice. I already know I need a good attitude to…
And the list is here. They all sound reasonably revolutionary, but at the rate things are changing, how long will it take to change the list?
I’ve discovered that going full tilt while I’m under the weather tends to increase rather than decrease my lost time, so here I am in my living room easy chair, hoping what I think is a minor illness will go away quickly. Problem is, I can’t shut off my brain, so enter my Samsung Galaxy…
I’m usually not too impressed with predictions of future changes, but these look well thought out. I’ve been telling my customers that more and more work will move to laptops and smaller devices and that installing wired networks may soon be a thing of the past. It looks like this is likely to happen.