Bad E-Mail Habits

ByHenry Neufeld January 2, 2008

This download from TechRepublic, 10 e-mail habits that waste time and cause problems is well worth reading. These tips could help you (and me!) avoid some problems with e-mail communication.

Information Management | Workplace Thoughts

The Humor of Customer Support – Seriously!

ByHenry Neufeld April 2, 2013

TechRepublic has been running some of the humor of customer support, most of which has to do with clueless users and how funny some of their responses are. I am acquainted with this kind of humor and occasionally pass some of it on myself. I also know some stories of really dumb tech support guys,…

Fun | Workplace Thoughts

10 More Tools for Twitter

ByHenry Neufeld July 28, 2008

. . . from a more serious perspective, from Jason Hiner.

Workplace Thoughts

Bad Customer Service Example

ByHenry Neufeld June 25, 2008

From a Rocky Mountain Chocolate Factory franchise, according to The Consumerist. I bring this up to point out that a minimum level of common sense is required for good customer service. If you think you have enough rules to cover it, think again. Also see here and here on customer service. (HT: Pursuing Holiness.)

Workplace Thoughts

The Slowly Dying Fax

ByHenry Neufeld March 24, 2009

I was thinking about faxes yesterday because someone asked me for my fax number. Now the fact is that I removed my fax line around nine months ago, and that it had been used for nothing but receiving junk faxes for a couple of years before that. All my vendors and customers take purchase orders,…

Cell Phones | Workplace Thoughts

Sick Day with Dex

ByHenry Neufeld February 11, 2019February 11, 2019

I’ve discovered that going full tilt while I’m under the weather tends to increase rather than decrease my lost time, so here I am in my living room easy chair, hoping what I think is a minor illness will go away quickly. Problem is, I can’t shut off my brain, so enter my Samsung Galaxy…

Workplace Thoughts

Book: Collapse of Distinction

ByHenry Neufeld May 9, 2009

McKain, Scott. The Collapse of Distinction. Nashville: Thomas Nelson, 2009. I am not generally a fan of motivational books, and that is what I expected that this book would be when I picked it up–a lot of cheerleading and motivational speaking without that much practical advice. I already know I need a good attitude to…

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